Shipping & Returns
CANADA FREE SHIPPING - No tracking included.
We offer free shipping for all orders within Canada, using the code "CANADASHIP". Please note this means your order will not come with a tracking code/number (ie. no option to track the product if it is late or lost, for which Geolovers is not responsible). If you are ordering from within Canada and would like a tracking code, please continue to check out your order with the regular shipping options.
Note: Discount code only applies to orders within Canada.
Shipping Details
All orders will be shipped within 1-5 business days of being placed. Please note, as we are a small business, shipping can sometimes be delayed due to holidays and scheduling. You will be notified via email if your order is delayed for any reason. Generally, orders within Canada will be received within 1-2 weeks, and to the rest of the world (including the U.K., U.S. and Australia) between 1-3 weeks.
Shipping time and fees vary depending on your location; the shipping fee will be calculated at the end of checking out your cart (Your card will not be charged without your final order confirmation).
Once the package is out of our warehouse, Geolovers is not responsible for any lost, stolen or late packages that may have been delayed due to holidays and/or other circumstances.
Customers are responsible for paying any costs (customs, import duty, tax, etc.) that may apply to their order's shipment.
We are grateful for your support and patience as we work to fulfill your orders. Questions or concerns about shipping? Please contact us here.
Broken Jewelry Repairs
At Geolovers, we honour our work and stand behind our promise to provide quality pieces. We will happily fix any jewelry* that has broken within one year of purchasing. The client is responsible for paying for shipping costs and potentially other parts that may need to be ordered in. Some smaller bits (jump rings, clasps, etc.) may naturally acquire minor tarnish with prolonged wear; in this case, the best solution is to try wiping it with a jewelry cloth, or reaching out directly to replace the affected jump rings, etc. Please contact us with more information and photos of your jewelry and we are more than happy to help.
*Eligible for repairs: Handmade necklaces, earrings, bracelets (beaded and chain-based), and anklets. Rings are not eligible for our jewelry repair program. Please contact us if you have any questions or concerns.
Return + Exchange Policy
Geolovers will issue a full refund or exchange within 14 days of the original purchase date for returns. All items must be mailed back to our headquarters in perfect condition (at their own cost and discretion) in order to be considered for a refund.
- All order tags, items and original packaging must be included in your return.
- We cannot accept returns on any earrings due to sanitary reasons. All earrings are final sale; please contact us if you have any issues.
- The following reasons are not accepted for returns: Unique pearls, beads and/or other natural stones looking different than photos, different tones of silver/gold in different jewelry pieces.
Please note we cannot take responsibility for damaged/lost packages, as they are completely out of our hands once they leave our building. The customer is responsible for any costs involved with the order return. We recommend using a tracking shipping method for your order return, as we cannot provide exchanges or refunds on lost item returns.
Please contact us here with your name, contact information, and some details for your refund request. Our team will assess the case and get back to you within one week with further instructions on how to refund your order. As refunds can take between 5-20 days depending on your bank, please be patient with the process. We are thankful for your time and understanding.
If you have any specific concerns, please feel free to send us a message and we will do our best to find a solution that fits best for you.